Terms and Conditions

Thank you for choosing to be part of our community at Positive Dog. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at positivedoglondon@gmail.com.
When you visit our website www.positivedoglondon.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.
This privacy policy applies to all information collected through our website (such as www.positivedoglondon.com), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services").

We rely on the information you provide us to diagnose and treat your dog. When you book our services, you're compromising to provide truthful, reliable and enough information about your dog, the dog's environment, dog's handlers and any additional information necessary since the treatment and results depend on that.

When you book our services, you agree with the confidentiality agreement between patient and professional that protects both parties from disclosing any information about what was discussed in email, consultations, appointments, classes, documents provided, phone calls.

When you agree with these terms, you:  
-Give us permission to contact you via email and phone. 
-Give us permission to contact your vet to ask for further information about the patient's health and behaviour.  

Reschedules from the company will only happen due to severe weather or illness. When happen, they'll be arranged through email or via phone on a date and time possible for the parties. Although, reschedules due to severe weather aren't under my control and therefore the appointment can't be cancelled. 

The payment is needed to reserve your spot on classes or appointment in my agenda. We'll send you all the details and information needed to process the bank transfer as soon as you confirm the booking.
Invoices will be sent on request. We will send you an invoice when you already made the payment. Contact us via email to request the invoice.

We can't predict the treatment duration, how many sessions will be necessary or the results. We'll work hard to ensure the treatment is as quick as possible and as enjoyable as possible for both dog and owner. We'll give you an idea at the beginning of the treatment of how many sessions we think you'd benefit from. The speed of the process depends on the owner's daily effort to practise the exercises/management prescribed in the right frequency.

When you by one or more services, you need to use all the session within:
- 121 sessions packages have different expire dates, please check rule in the description of the service.
- group classes packages - the starting date of the 2nd class needs to be in the interval of 3 months since the first group class started. 

When you agree with these terms, you:  
-Give us permission to bring the dog to the vet in case it's necessary. The nearest vet our the vet in your preference would be the first choice, but we'll do what is the dog's best interest at the time.
-Agree that any vet bills related to your dog or 3rd parts are your responsibility if anything happens during the service period, even when handled by the trainer.
-Agree that in case of accident or injury (including death) during the sessions to my dog or 3rd parties, you don't hold Patricia Grechi Prado liable.


Refund and Cancellation policy

Our goal is to provide quality service to all owners and dogs in a timely manner. When you book your appointment, you are holding space on our calendar that is no longer available to others.
*Please note that changes to the date, time and location are counted as rescheduling.

We require 8 days cancellation/rescheduling notice prior to your scheduled date, otherwise, we will charge a cancellation/rescheduling fee as below:
- 50% of the total fee will be charged if you cancel from 3-7 days prior to the scheduled date.
- 100% of the total fee will be charged if you cancel or make any changes from 48h prior to the scheduled date or no show.
In case you buy a pack of sessions with discount, when you ask for a refund you'll be charged the normal price for the sessions used and we'll refund the difference.

How to Ask for a Refund and When to Expect It
Refunds are available to services that weren't used. In case of packages, when requesting a refund you will pay the rate of a one-off session and the remaining value will be sent to you. Courses can't be refund after the start date. All refunds have an administrative fee of £12. 
Our refund is free from questions. You just need to contact us during business hours through email and be clear on what service you want the refund for. We'll send you the money back within 48h.
The rules applies for all services paid directly to Positive dog London LTD bank account. In case you paid using a third party, their refund policy apply and their notice as well.