CLIENT DISCLOSURE AND HONESTY
We rely on the information you provide us to book, diagnose and treat your dog. When you book our services, you’re compromising to provide truthful, reliable and enough information about your dog, the dog’s environment, dog’s handlers and any additional information necessary since the treatment and results depend on that.
By engaging the services of Positive Dog Training LTD, the Client agrees that all information provided regarding their animal’s behaviour, history, and any relevant circumstances is truthful, accurate, and complete to the best of their knowledge.
The Client acknowledges that withholding, misrepresenting, or failing to disclose pertinent details, such as previous aggression, medical conditions, or behavioural concerns, may pose a significant risk to the safety of the practitioner, the Client, the animal, and others.
Under the Animal Welfare Act 2006, all animal owners and keepers have a legal duty of care to ensure the welfare of their animals and to prevent harm to others. In the case of dogs, the Dangerous Dogs Act 1991 and related legislation impose additional responsibilities to prevent a dog from being dangerously out of control. Failure to provide full and honest disclosure may result in the immediate termination of services without refund, and Positive Dog Training LTD shall not be held liable for any consequences arising from such omissions. The Client accepts full responsibility for any legal repercussions that may arise from undisclosed behavioural issues or other relevant factors.
CONFIDENTIALITY AGREEMENT
When you book our services, you agree with the confidentiality agreement between patient and professional that protects both parties from disclosing any information about what was discussed in email, consultations, appointments, classes, documents provided, phone calls. When you agree with these terms, you:
-Give us permission to contact you via email and phone.
-Give us permission to contact your vet to ask for further information about the patient’s health and behaviour.
RESCHEDULES
Reschedules from the company will only happen due to severe weather or illness. When happen, they’ll be arranged through email or via phone on a date and time possible for the parties. Although, reschedules due to severe weather and illnesses aren’t under my control and therefore the appointment can’t be cancelled.
PAYMENT
The payment is needed to reserve your spot on classes or appointment in my agenda. We’ll send you all the details and information needed to process the bank transfer as soon as you confirm the booking. Invoices will be sent upon request. We will send you an invoice when you already made the payment. Contact us via email to request the invoice.
PROGNOSIS
We can’t predict the treatment duration, how many sessions will be necessary or the results. We’ll work hard to ensure the treatment is as quick as possible and as enjoyable as possible for both dog and owner. We’ll give you an idea at the beginning of the treatment of how many sessions we think you’d benefit from. The speed of the process depends on the owner’s daily effort to practise the exercises/management prescribed in the right frequency.
EXPIRES DATE FOR USING THE SERVICE
When you by one or more services, you need to use all the session within:
– Consultations have different expire dates, please check rule in the description of the service.
– Group classes packages – you have 3 months to come to all 4 classes starting from the first group class date.
LIABILITY
When you agree with these terms, you:
-Give us permission to bring the dog to the vet in case it’s necessary. The nearest vet our the vet in your preference would be the first choice, but we’ll do what is the dog’s best interest at the time.
-Agree that any vet bills related to your dog or 3rd parts are your responsibility if anything happens during the service period, even when handled by the trainer.
-Agree that in case of accident or injury (including death) during the sessions to my dog or 3rd parties, you don’t hold Patricia Grechi Prado liable.
INSURANCES CLAIM
– We request client payment prior to the consultation into our accounts and you should be responsible for claiming the refund after the treatment.
– Clamis will be dealt with in a timely manner. We’re normally able to send the documents 2 business days after the company got in contact with us but it can take up to 2 weeks to be dealt in exceptional situations. We provide the documentation as seamlessly as possible to help you and avoid delays.
– We follow the rules of the insurance regarding when claims can be made, which normally is after finishing the treatment.
– Please read your insurance policy to ensure the behaviour in question is covered, as we can’t be responsible for the success of the claim.
Our goal is to provide quality service to all owners and dogs in a timely manner. When you book your appointment, you are holding space on our calendar that is no longer available to others. As a small business and individuals with limited time to provide services, we have rules to ensure both sides have enough notice to adjust their needs.
*Please note that changes to the date, time and location are counted as rescheduling.
PLEASE NOTE:
– Refunds are available to services that weren’t used.
– Group classes and Clinical Behaviour Packages can’t be refund after the starting date.
– When you agree with a 3 months Clinical Behavioural Plan this is a 3 month contract. We offer payment in instalments to help making it more affordable, but you can’t cancel or stop payments halfway into the treatment.
– We use positive reinforcement and no force or punishment. We tailor the services to meet your dog’s welfare as ABTC code of conduct states. If you disagree with measures implemented to protect/care for your dog this doesn’t give grounds to ask for refunds.
– Puppy training sessions packages with discount – when you ask for a refund, you’ll be charged the price without discount for the sessions used and we’ll refund the difference.
– All refunds have an administrative fee of £30.
We require 7 days cancellation/rescheduling notice prior to your scheduled date, otherwise, we will charge a cancellation/rescheduling fee as below:
– 50% of the total fee will be charged if you cancel from 3-7 days prior to the scheduled date.
– 100% of the total fee will be charged if you cancel or make any changes from 48h prior to the scheduled date or no show.
HOW TO ASK FOR IT AND WHEN TO EXPECT IT
Our refund is free from questions. You just need to contact us during business hours through email and be clear on what service you want the refund for. We’ll send you the money back within 48h.
The rules applies for all services paid directly to Positive dog London LTD bank account. In case you paid using a third party, their refund policy apply and their notice as well.
